eBook
A beginner’s guide to conversational AI

Exceptional CX sells

Heyday’s customer messaging platform for retailers combines the power of Conversational AI with the human touch of your team to deliver 5-star customer experiences at scale.

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The world’s leading brands engage their customers with Heyday
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Sales Automation AI chatbot

Sales Automation

Connect shoppers with products faster

AI-powered chatbots are the new search bar. Instantly recommend products that match what shoppers search for and put your eCommerce sales on autopilot.

20% online sales lift in 6 months
30% conversion rate on personalized product recommendations

Customer Service Automation

Save your agents and customers’ time

Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest.

Customer service automation FAQ order tracking
30% reduction in phone calls and emails in the first month
88% FAQ automation rate
Real time reports agent performance

Team Efficiency

Monetize and optimize your customer service.

Heyday’s toolbox is filled with resources that save time and boost sales. Get access to data on what shoppers are looking at, filter conversations per department and team, and get a view on your agents’ performance. Distribute customer surveys in-chat to check the pulse on customer satisfaction to constantly improve your interactions.

94% rated the customer experience as “excellent”
Average response time: 8m 56s

Omnichannel chat

Manage all customer touchpoints in one place.

Get a comprehensive view of customer chats from every channel, conveniently under one roof. Our 30+ integrations include WhatsApp and Google Maps (Google’s Business Messages), along with popular channels like web chat, Facebook Messenger, and email. With Heyday, you can manage multiple brands, countries, departments, and channels all in one place to streamline operations, and boost efficiency and satisfaction.

Omni channel chat
30% reduction in email requests after 3 months
1000% e-commerce sales increase during the pandemic

Built for global retail and ecommerce brands

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What retail leaders say about Heyday

“By far, the best software we found available...”

Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Riccardo Boccia
Riccardo Boccia, Customer Service Leader @ Decathlon

A smarter way to chat with your customers

Deliver personalized shopping experiences at scale with Heyday’s AI-powered customer messaging platform.

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