Discover the secret weapon of top e-commerce stores

Live chat is redefining the customer journey and radically changing the face of e-commerce. This short handbook will help marketing, e-commerce and customer service teams turn live chat into a strategic competitive advantage.

What’s inside

We surveyed top e-commerce executives across a variety of verticals including sportswear, automotive, online mattress, men's fashion and high-end jewelry and learned how they leverage live chat in a new era of personalized customer service. In this free eBook, you’ll learn how to:

  • Unlock personalization through 1:1 conversations
  • Capture and convert leads through messaging
  • Scale your support team with AI to assist customers 24/7
  • Build long-lasting customer relationships that maximize LTV
  • And more...

Download the future