Associate Product Manager

2+ years

What we do

Heyday is on a mission to revolutionize retail by bringing the in-store experience to the favourite messaging channels of every type of customer. Heyday’s platform helps retailers and brands sell and support from a distance with its next-generation conversational AI solution that combines the power of live chat and automation. With Heyday, brands can enable memorable, convenient, and always-on experiences for their customers, while freeing their teams to focus on high-value interactions. 

Who you'll be working with

At Heyday, we're a fun mix of passionate and smart developers, designers, marketers, product managers, salespeople, and analysts. With our diverse skills and expertise, we work together as one team, while doing our best work. Here we emphasize collaboration, transparency, integrity and empathy.

What you’ll do

  • Create product requirement documents 
  • Evaluate feasibility, discuss requirements with development teams
  • Assist with communications with sales, marketing and customer success
  • Develop documentation and training to ensure customer facing teams are well equipped for their day-to-day activities
  • Collect and analyse customer feedback
  • Contribute to defining priorities (roadmap)
  • Explore industry trends, new technologies and ideas to solve product issues and/or innovate

This role comes with a unique opportunity to participate in a 6-months cohort-based product management program where you will meet others starting in product management. You would learn the ropes of product management and be mentored directly by experienced PMs from other companies participating in the program.

What you’ll need

  • You have at least 2 years of experience in the tech industry
  • You understand the basics of how software is delivered
  • You have worked with a technical team in some capacity before
  • You have demonstrated the ability to deliver results and learn on the job
  • Even though you don’t have previous experience as a Product Manager, you want to get there and have a passion for tech
  • You have strong interpersonal and stakeholder management skills
  • You have solid written and verbal communication skills, and ideally speak both French and English
  • You have a knack for solving new problems, you are resourceful

In other words, you are a motivated, autonomous, detailed-oriented professional person who loves teamwork and solving problems within and across teams. Above all, you love changes and dynamic work environment!

If you are interested in this position but do not meet all the requirements, do not hesitate to get in touch and explain what interests you about this opportunity and how your experience is relevant to the role!

Be sure to follow us on LinkedIn, Facebook, Twitter and AngelList to stay up to date on any new Heyday career opportunities. 

Why Join Heyday?

You’ll work on an innovative product. You’ll learn new skills and grow your expertise while being constantly challenged in a fast-paced work environment. But you won’t do it all alone, and you’ll be able to count on the support of your team to help you do your best work! Although we are a fast-growing start-up, we understand the importance of having a work-life balance, and you'll be surprised to see how much we can accomplish while remaining calm and positive :)

To ensure your well-being at Heyday, here's what we offer:

  • Group insurance including Dialogue (telemedicine application) from day one and paid 50% by Heyday!
  • Here, everyone starts with 3 weeks of vacation.
  • Stock option plan for employees.
  • Of course, flexible work hours  ;)

We are currently working remote, but when it's safe again, you'll enjoy working on the 14th floor of a building that offers a breathtaking view of Mont-Royal and downtown - at the corner of Saint-Laurent & Rachel! 

We thank all applicants for their interest; and we will do our best to reply to all of you in a timely manner.

Difference help us grow

Heyday is an equal opportunity employer that values diversity. Here you will feel like you belong regardless of your ethnicity, religion, colour, national origin, gender, sexual orientation, age, marital or disability status. We seek different perspectives, experiences and opinions. We embrace diversity because we genuinely believe that it helps us grow and innovate. 

Let us know if you’ll require assistance during the application process.

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