Conversational UX Designer

3+ years

What we do

Heyday is on a mission to revolutionize retail by bringing the in-store experience to the favourite messaging channels of every type of customer. Heyday’s platform helps retailers and brands sell and support from a distance with its next-generation conversational AI solution that combines the power of live chat and automation. With Heyday, brands can enable memorable, convenient, and always-on experiences for their customers, while freeing their teams to focus on high-value interactions. 

Who you'll be working with

At Heyday, we're a fun mix of passionate and smart developers, designers, marketers, product managers, salespeople, and analysts. With our diverse skills and expertise, we work together as one team, while doing our best work. Here we emphasize collaboration, transparency, integrity and empathy.

What you’ll do

Are you a copywriter who’s looking for a break from the advertising world? Are you as interested in technology as you are in creativity? We have just the job for you. We’re looking for someone to join our Conversational Design team! You will own the UX design and scriptwriting for our conversational chatbots. Please note that we are looking for someone who is bilingual, but who speaks and writes perfectly in English since this person will focus on our English clients and conversational experiences :)

Your main responsibilities:

  • Design conversation flows (UX/user experiences) 
  • Scriptwriting (user-facing copy, ie: what the chatbot will say) while respecting the tone and manner of each client
  • Define the UX of the chatbots using the components outlined by Facebook ie. a combination of text, buttons, quick replies, carousels, images and other elements 
  • Work with our development and product teams to continually improve our conversational experiences and help bring projects across the finish line
  • Create presentations and present ideas to clients in collaboration with the Enterprise Service Manager
  • Stay up-to-date on best practices 
  • You may be asked to translate certain other documents from French to English (ie: blog posts, web copy, etc.)

What you’ll need

  • You have 3 to 5 years of copywriting experience, or similar (or even better, conversation designer experience!)
  • Our ideal candidate for this role will be eager and user-centric 
  • You are a master of the English language and know how to write engaging and creative copy 
  • You are creative and think outside the box
  • You are comfortable in a tech environment (although you won’t have to write super technical stuff)
  • Experience in an agency setting would be a nice plus
  • You are a self-starter who takes ownership of your projects

In other words, you are a motivated, autonomous, detailed-oriented professional person who loves teamwork and solving problems within and across teams. Above all, you love changes and dynamic work environment!

If you are interested in this position but do not meet all the requirements, do not hesitate to get in touch and explain what interests you about this opportunity and how your experience is relevant to the role!

Be sure to follow us on LinkedIn, Facebook, Twitter and AngelList to stay up to date on any new Heyday career opportunities. 

Why Join Heyday?

You’ll work on an innovative product. You’ll learn new skills and grow your expertise while being constantly challenged in a fast-paced work environment. But you won’t do it all alone, and you’ll be able to count on the support of your team to help you do your best work! Although we are a fast-growing start-up, we understand the importance of having a work-life balance, and you'll be surprised to see how much we can accomplish while remaining calm and positive :)

To ensure your well-being at Heyday, here's what we offer:

  • Group insurance including Dialogue (telemedicine application) from day one and paid 50% by Heyday!
  • Here, everyone starts with 3 weeks of vacation.
  • Of course, flexible work hours  ;)

We are currently working remote, but when it's safe again, you'll enjoy working on the 14th floor of a building that offers a breathtaking view of Mont-Royal and downtown - at the corner of Saint-Laurent & Rachel! 

We thank all applicants for their interest; and we will do our best to reply to all of you in a timely manner.

Difference help us grow

Heyday is an equal opportunity employer that values diversity. Here you will feel like you belong regardless of your ethnicity, religion, colour, national origin, gender, sexual orientation, age, marital or disability status. We seek different perspectives, experiences and opinions. We embrace diversity because we genuinely believe that it helps us grow and innovate. 

Let us know if you’ll require assistance during the application process.

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