Business Operations

Conversational UX Designer

Full-time
3+ years
Montreal

What we do

Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI chatbot acts both as a first-line customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service efficiency. Our mission: make e-commerce more personal by putting conversation at the heart of customer experience.

Who you’ll be working with

At Heyday, we're a fun mix of passionate and smart developers, designers, marketers, salespeople, and analysts. With our diverse skills and expertise, we work together as one team to do our best work. As a group, we believe in customer-centricity, collaboration, transparency, integrity and empathy.

If you consider yourself a motivated self-starter and team player always searching for innovative ideas and solutions, you might just be an ideal fit in our collaborative team.


What you’ll do

Are you a copywriter who’s looking for a break from the advertising world? Are you as interested in technology as you are in creativity? We have just the job for you. We’re looking for someone to join our Conversational Design team! You will own the UX design and scriptwriting for our conversational chatbots. Please note that we are looking for someone who is bilingual, but who speaks and writes perfectly in French since this person will focus on our French clients and conversational experiences :)

Your main responsibilities:

  • Design conversation flows (UX/user experiences) 
  • Scriptwriting (user-facing copy, ie: what the chatbot will say) while respecting the tone and manner of each client
  • Define the UX of the chatbots using the components outlined by Facebook ie. a combination of text, buttons, quick replies, carousels, images and other elements 
  • Work with our development and product teams to continually improve our conversational experiences and help bring projects across the finish line
  • Create presentations and present ideas to clients
  • Stay up-to-date on best practices 
  • You may be asked to translate certain other documents from English to French (ie: blog posts, web copy, etc.)


What you’ll need

  • You have 3 to 5 years of copywriting experience, or similar (or even better, conversation designer experience!)
  • Our ideal candidate for this role will be eager and user-centric 
  • You are a master of the French language and know how to write engaging and creative copy 
  • You are creative and think outside the box
  • You are comfortable in a tech environment (although you won’t have to write super technical stuff)
  • Experience in an agency setting would be a nice plus
  • You are a self-starter who takes ownership of your projects

In other words, you are creative, independent, meticulous and professional. You’re considered an asset to any team and have no trouble planning and managing your priorities while working under pressure.

If you’re interested in this position but do not meet all the requirements, we’d still love to hear from you – just drop us a line to convince us you’re the best fit!

Also, be sure to follow us on LinkedIn, Facebook and AngelList to stay up to date on any new Heyday job opportunities.

Why Join Heyday?

You will be challenged intellectually. You’ll work on an innovative product. You’ll learn new skills and grow your expertise while being constantly challenged in a fast-paced work environment. But you won’t do it all alone, and you’ll be able to count on the support of your team to help you do your best work!

Heyday is an equal opportunity employer that values diversity. We do not discriminate based on ethnicity, religion, colour or race, national origin, gender, sexual orientation, age, marital status or disability status. Let us know if you’ll require assistance during the application process.

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