Business Operations

Customer Success Manager

5+ years

What we do

Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI chatbot acts both as a first-line customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service efficiency. Our mission: make e-commerce more personal by putting conversation at the heart of customer experience.

Who you’ll be working with

At Heyday, we're a fun mix of passionate and smart developers, designers, marketers, salespeople, and analysts. With our diverse skills and expertise, we work together as one team, while doing our best work. As a group of people, we believe in customer-centricity, collaboration, transparency, integrity and empathy.

Do you consider yourself a motivated self-starter and team player always searching for innovative ideas and solutions? If so, you might just be an ideal fit in our collaborative team.

What you’ll do

As a Customer Success Manager you’ll work with cutting edge technology and a powerful product to help quality clients.

Your main responsibilities:

  • You will manage projects regarding the creation and implementation of new chatbots
  • Your strong technical knowledge will help you to train our new and current clients in how using and dealing with our product
  • You know to analyse and present data which will help you to improve the success of our clients and our relationship with them
  • You’ll work in collaboration with different teams to be part of the continuous improvement of our chatbots, dashboard an AI

What you’ll need

  • You spent at least 5 years in a project management role dealing with tech products and / or in the tech industry
  • You have excellent written and verbal communication skills which you use to develop strong client relationship
  • You’re proactive and resourceful
  • You love fast-paced work environment and thrive in it
  • You manage well pressure and keep an opened and collaborative attitude while solving complex problems
  • You’re super comfortable working in English, any additional language being a huge plus!

The dream candidate will also have the following (but don’t worry – if you don’t, we’ll teach you!)

  • You’ll comfortable with Jira in addition to Wrike
  • You’ll comfortable with Facebook for Developers

If you’re interested in this position but do not meet all the requirements, we’d still love to hear from you – just drop us a line to convince us you’re the best fit!

Also, be sure to follow us on LinkedIn, Facebook and AngelList to stay up to date on any new Heyday job opportunities.

Why Join Heyday?

You will be challenged intellectually. You’ll work on an innovative product. You’ll learn new skills and grow your expertise while being constantly challenged in a fast-paced work environment. But you won’t do it all alone, and you’ll be able to count on the support of your team to help you do your best work!

Heyday is an equal opportunity employer that values diversity. We do not discriminate based on ethnicity, religion, colour or race, national origin, gender, sexual orientation, age, marital status or disability status. Let us know if you’ll require assistance during the application process.

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