Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI chatbot acts both as a first-line customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service efficiency. Our mission: make e-commerce more personal by putting conversation at the heart of customer experience.
At Heyday, we're a fun mix of passionate and smart developers, designers, marketers, salespeople, and analysts. With our diverse skills and expertise, we work together as one team, while doing our best work. As a group of people, we believe in customer-centricity, collaboration, transparency, integrity and empathy.
Do you consider yourself a motivated self-starter and team player always searching for innovative ideas and solutions? If so, you might just be an ideal fit in our collaborative team.
As a Customer Success Manager you’ll work with cutting edge technology and a powerful product to help quality clients.
Your main responsibilities:
The dream candidate will also have the following (but don’t worry – if you don’t, we’ll teach you!)
If you’re interested in this position but do not meet all the requirements, we’d still love to hear from you – just drop us a line to convince us you’re the best fit!
Also, be sure to follow us on LinkedIn, Facebook and AngelList to stay up to date on any new Heyday job opportunities.
You will be challenged intellectually. You’ll work on an innovative product. You’ll learn new skills and grow your expertise while being constantly challenged in a fast-paced work environment. But you won’t do it all alone, and you’ll be able to count on the support of your team to help you do your best work!
Heyday is an equal opportunity employer that values diversity. We do not discriminate based on ethnicity, religion, colour or race, national origin, gender, sexual orientation, age, marital status or disability status. Let us know if you’ll require assistance during the application process.