Stay open for business despite store closures. With Heyday’s cutting-edge e-commerce chat solution, you can now bring in-store conversations online and empower your team to sell safely from home.
With Heyday, you simply never stop selling. Our always-on chatbot greets every site visitor to capture their attention, assist them along their path to purchase and make timely, personalized recommendations that boost conversion and retention.
Heyday brings live chat to a whole new level. Our AI-powered chat solution integrates with your e-commerce platform and product catalog to improve search, unlock personalization and empower your reps to sell directly inside the chat. Sometimes, all your customers really need is a helping hand to find the right product and buy with confidence.
Our chatbot warms up leads with assistive questions to help narrow down product recommendations based on personal preferences. If necessary, prospective customers are then escalated to someone on your sales team to take over the conversation and close the sale remotely via our agent app.
Sick and tired of answering the same repetitive questions about shipping fees, delivery options, return policies or order tracking? With Heyday, you can now focus on what you do best: Selling. Let our AI- powered chatbot take care of the minutiae with an automated first line of service that helps customers help themselves and reduces the workload of your CS team.
With the rise of the contactless economy, consumers will increasingly buy online and pick up in store. Heyday helps you streamline your click-and-collect strategy by leveraging chat to assist customers across touchpoints at every step of the journey.
We get it. Order tracking and delivery questions can be a pain. Let our chatbot take care of your order tracking ordeals and focus your energy on customers who truly need your attention. Say goodbye to unnecessary workload.
Running out of stock? With Heyday, your customers can sign up to product restock alerts to be the first notified when a product is back on sale. That way, you don't lose on potential revenue and make sure every customer is satisfied.
As stores progressively reopen and customers start visiting your physical stores again, they'll have a ton of questions about business hours, store location, and more. Heyday's chatbot can handle all questions related to your stores and integrate with Google Maps to engage customers in last-mile shopping conversations that convert.
Track your AI-augmented team’s performance and keep an eye on your automation rate, agent responsiveness, customer satisfaction rate, and more. Our enterprise service also includes customized reports and quarterly business reviews to make sure you keep stepping up your CX game.
Whether your team is working from home or managing requests on the go, our desktop and mobile apps include nifty features like smart templates, quick reply recommendations and keyboard shortcuts that will boost your team’s performance.