Bring your store to stay-at-home customers

Stay open for business despite store closures. With Heyday’s cutting-edge e-commerce chat solution, you can now bring in-store conversations online and empower your team to sell safely from home.

Hundreds of resilient retail brands use Heyday to power their online conversations

Automated lead capture

Engage and capture leads 24-7

With Heyday, you simply never stop selling. Our always-on chatbot greets every site visitor to capture their attention, assist them along their path to purchase and make timely, personalized recommendations that boost conversion and retention.

14,295 leads captured in the last 30 days
285% increase in engagement

Product catalog integration

Personalize and share product recommendations on the fly

Heyday brings live chat to a whole new level. Our AI-powered chat solution integrates with your e-commerce platform and product catalog to improve search, unlock personalization and empower your reps to sell directly inside the chat. Sometimes, all your customers really need is a helping hand to find the right product and buy with confidence.

20% lift in online sales
60% clickthrough rate on product recommendations

Sales team handoff

Escalate warm leads to remote sales associates

Our chatbot warms up leads with assistive questions to help narrow down product recommendations based on personal preferences. If necessary, prospective customers are then escalated to someone on your sales team to take over the conversation and close the sale remotely via our agent app.

7.5x increase in lead capture since March 2020
88% customer satisfaction rate

FAQ & order tracking automation

Focus on sales, not FAQs

Sick and tired of answering the same repetitive questions about shipping fees, delivery options, return policies or order tracking? With Heyday, you can now focus on what you do best: Selling. Let our AI- powered chatbot take care of the minutiae with an automated first line of service that helps customers help themselves and reduces the workload of your CS team.

51% FAQ automation rate
29% of sales conversations happening outside business hours

Everything you need to supercharge your e-commerce store

Click-and-collect

With the rise of the contactless economy, consumers will increasingly buy online and pick up in store. Heyday helps you streamline your click-and-collect strategy by leveraging chat to assist customers across touchpoints at every step of the journey.

Shipment tracking notifications

We get it. Order tracking and delivery questions can be a pain. Let our chatbot take care of your order tracking ordeals and focus your energy on customers who truly need your attention. Say goodbye to unnecessary workload.

Product restock alerts

Running out of stock? With Heyday, your customers can sign up to product restock alerts to be the first notified when a product is back on sale. That way, you don't lose on potential revenue and make sure every customer is satisfied.

Store locator & business hours

As stores progressively reopen and customers start visiting your physical stores again, they'll have a ton of questions about business hours, store location, and more. Heyday's chatbot can handle all questions related to your stores and integrate with Google Maps to engage customers in last-mile shopping conversations that convert.

Agent & Chatbot Analytics

Track your AI-augmented team’s performance and keep an eye on your automation rate, agent responsiveness, customer satisfaction rate, and more. Our enterprise service also includes customized reports and quarterly business reviews to make sure you keep stepping up your CX game.

Desktop & mobile apps

Whether your team is working from home or managing requests on the go, our desktop and mobile apps include nifty features like smart templates, quick reply recommendations and keyboard shortcuts that will boost your team’s performance.

Lindsey Haywood
Marketing Director at MAKE UP FOR EVER Canada

“We have received great response thus far with the program and our completion rates from the conversation are close to 90%. Plus, the entire Heyday team has been wonderful to work with! #dreamteam”

So, ready to chat?

Supercharge your e-commerce strategy with a nifty AI-powered chatbot that will augment your sales team and boost online revenue

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