Deliver 5-star service 24/7/365 by augmenting your human team with an always-on AI-powered chatbot that acts as your first-line customer service rep and triages customer inquiries. When necessary, our chatbot will seamlessly escalate the conversation to your brand ambassadors and learn from these interactions to improve its performance over time.
92% customer satisfaction rate
29% of sales conversations happening outside opening hours
The new customer journey is not linear. It may start on your website, then continue on Facebook Messenger to finally end up in-store. With Heyday’s agent app, your team can see all individual conversations in one unified thread so they have a 360-degree view of their customers’ journey and can service them via their preferred touchpoint.
53% of people are more likely to shop with a business they can message directly
Empower your reps to sell directly inside the chat
Our agent app tightly integrates with the most popular e-commerce platforms like Shopify, Magento and Prestashop to allow your reps to create personalized shopping carts on the fly and share them directly in the conversation to close the sale.
Our agent dashboard dynamically generates quick reply recommendations to help your team reduce response time, improve CSAT scores, and elevate their overall performance. In a world where time is money, a few seconds can make the difference between customer satisfaction and dissatisfaction.
75% of customers received a response in less than 2 seconds
From chat metrics to the site visitor's browsing path,, get the full picture of your customer’s profile to increase the relevancy of your responses and deliver a tailored service they will remember.
Multibrands and multilingual
Heyday was built for scale for brands with a global footprint. Whether you are managing multiple brands at the same time or across different timezones and languages, Heyday has all it takes to be your one and only communication hub.
Agent performance, chatbot metrics, and conversational commerce insights: our dashboard comes fully-loaded so you can get a clear picture of your AI-augmented team’s efficiency.
Integrates with the most popular e-commerce platforms
“ We knew the next evolution of our multi-channel customer experience needed to include online chat and Heyday’s AI platform was a perfect fit. The integration and initial rollout could not have gone smoother. ”
What they say about Heyday
Turn your agents into customer heroes
Augment your team with an AI sidekick that boosts sales and automates FAQs.