Insights, stories and advice from the Heyday chatterboxes.
During BFCM , support teams struggle to service all customers but chatbots can be a game changer by delivering VIP service at scale.
Not all chatbots are created equal - here’s how to make sure you get a stud and not a dud.
How AI and FAQ automation frees up time for agents and helps merchants monetize customer inquiries.
In the age of ecommerce, shopping is available to consumers at every moment of every day.
Approaching a chatbot like an app is a mistake because the two aren’t created equal. UX designers must develop a unique set of design principles for the new conversational paradigm.