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Insights and stories from Heyday

Tips
10 keys to writing stellar bot conversations

With dialogue at the center of product design, it’s critical to design frameworks and standards of excellence that ensure we build bots that seamlessly combine copy and code.

Tips
Dissecting the 8 layers of Conversational AI

Before going all-in on a virtual customer assistant, it's important to understand the moving parts involved in creating an enterprise-grade Conversational AI assistant.

Tips
9 ways to make your chatbot strategy a success

When paired with knowledgeable internal human teams, like sales or customer service people, the AI-human combo can deliver high value to customers at any time, in any place.