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Insights and stories from Heyday

Tips
Dissecting the 8 layers of Conversational AI

Before going all-in on a virtual customer assistant, it's important to understand the moving parts involved in creating an enterprise-grade Conversational AI assistant.

Tips
9 ways to make your chatbot strategy a success

When paired with knowledgeable internal human teams, like sales or customer service people, the AI-human combo can deliver high value to customers at any time, in any place.

Tips
How game design principles can help brands create engaging customer conversations

Chatbots are now pivotal to creating complete experiences for customers, complete with graphics, creative storytelling, and personalization akin to that of the gaming world.