Insights, stories and advice from the Heyday chatterboxes.
In this contactless economy, conversational commerce is at the forefront of industry leaders' minds, driving brand equity and business. Learn how retailers and ecommerce businesses are using conversational commerce in the new normal.
New strategies for retailers to persuade shoppers that it is safe to visit brick-and-mortar stores post-lockdown.
As the coronavirus pandemic forces people to stay home, digital consumption will accelerate, possibly altering intrinsic customer behaviour and the face of retail as we know it.
Success is there for the taking for retailers who put their customers first by acting like tech companies (i.e. Netflix and Amazon). Here are 10 top retail trends we’ll see in 2020.
As the role of CIOs becomes increasingly important, Chiranjoy Das (former CIO 100 award recipient and former advisor to Gartner) shares the trends to look out for in the new year.