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Heyday’s is the #1 live chat solution for retailers and ecommerce merchants that unifies sales & support teams under one roof.Request demo
Empower your reps to search, select and share products in real-time via the chat, directly from your online catalogue. That way, every site visitor gets royal treatment with personalized product recommendations custom-made by your experts.
From Facebook Messenger to WhatsApp to email to web chat, Heyday unifies and streamlines all customer touch-points to help your reps engage customers on a personal level on their preferred channel. That way, you can delight them wherever they are, whenever they want.
Track customers browsing path, chat metrics and history to help your deal deliver a more tailored customer experience. Plus, you can access advanced performance analytics that help you glean insights on sales rep performance to help you improve your tactics with every interaction.
Increase the speed of your responses with smart templates to help save time across the common sales & service scenarios.
Within the agent dashboard, get dynamic, quick-reply recommendations to improve response time and elevate the customer experience.
Keep a close watch on CSAT scores with our automatically-generated customer surveys that check the pulse on happiness & satisfaction.