Give your support team a breather

Heyday’s AI-powered automation answers high-volume FAQs and removes the repetitive work weighing down your team.

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FAQ Automation

Free your team from FAQs.

Help customers help themselves with our always-on FAQ automation chatbot that answers up to 80% of inquiries. Help your teams reduce their workload, while  giving customers instant access to the answers they want, like store opening hours and location to product questions, return policies and appointment booking.

60% automation rate for customer inquiries
47% customer resolution rate outside of business hours
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Order tracking

Help customers track their precious orders.

It’s on the way! With our order tracking feature, you can keep customers in the loop with automated shopping notifications. Not only will customers love your proactivity - you’re saving your team from those constant order-tracking related questions.

80% automation rate
Average of 2 products per cart
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Bot-To-Human Handoff

AI-human collaboration at its best.

Chatbots are great for making your operations hyper-efficient, connecting with your customers, and being there when everyone is asleep. But no one knows your business quite like your people. That’s why our seamless agent handoff feature ensures easy collaboration between our bot and your agents for a 5-star customer experience.

8.2%
increase in CSAT in one year
Average of 2 products per cart
customer satisfaction rate
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Take customer experience to the next level.

Smart templates

Increase the speed of your responses with smart templates to help save time across common sales & service scenarios. 

Store locator & business hours

Direct customers to your closest store, and keep them up-to-date on closures and hour changes.

Smart dispatch

Sales reps can update and customize their information in relation to specific departments, so each conversation is routed to the right person.

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One customer messaging hub to rule them all

Damon Sloane
Vice-president of ecommerce at DAVIDsTEA
“Providing stellar customer experience is the cornerstone of our business. Heyday’s chatbot helped us achieve that by unifying our support, marketing and sales efforts.”

Help customers help themselves

Heyday helps ecommerce stores automate support and boost sales. Unlock your competitive advantage today.

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