Stay open for business even when your store is closed

Add Heyday to your Tailbase e-commerce site to virtually connect your sales team with online customers, boost sales, and counter the impact of the coronavirus crisis on your bottom line.

Leading appliance and home furnishings stores trust us

24-7 lead capture & support

Capture and engage every lead with real-time conversations

Use live chat to connect your store associates with online shoppers and offer the same level of service and human interaction as in-store. Heyday's chat widget is fully customizable and easy to deploy. Plus, for a limited time only, we'll make it 100% free to help you combat the coronavirus crisis.

477 leads/month escalated to on-floor sales reps
Unlimited seats and conversations

Make your entire sales force available online

With Heyday, you can add as many store associates, sales reps and support agents as you want. That way, you can bring your entire team online to delight customers with an instant, personalized assistance that replicates the in-store shopping experience.

19.5%  click-through rate on personalized product carts

Quick reply templates

Boost your team's efficiency with quick reply templates

Heyday was designed to help retailers offer an unparalleled level of service. With nifty features like quick reply recommendations, keyboard shortcuts and readymade templates, your sales and support team will be able to provide fast and effective service at scale to delight customers at every step of their journey.

8 points increase in CSAT

89% customer satisfaction rate

Everything furniture stores need to boost online sales

Customizable widget

Customize the live chat widget to match your brand’s look and feel. Upload your logo, pick your brand colours, and type your own welcome message.

FAQ automation (upsell)

Free your customer support team from answering repetitive queries. From order tracking to shipping fees-related questions, our chatbot automates up to 80% of FAQs.

Data collection

Enrich your database and fuel your personalization engine with customer insights gathered through 1:1 conversations, quizzes, and surveys.

Store locator (upsell)

Help your customers find your nearest store, regular business hours, and store schedule during the holidays.

Analytics dashboard

Make data-driven decisions by tracking your chatbot’s performance, customer demographics and psychographics data, average conversation time, etc.

Desktop & mobile apps

Serve your customers on-the-go with the Heyday iOS and Android mobile apps that connect your agents to customers in real-time.

Jeremy Cramer
IT Director at Orville’s Home Appliances USA
“We knew the next evolution of our multi-channel customer experience needed to include online chat and Heyday’s platform was a perfect fit.”

Get your free e-commerce chat solution today

Take advantage of our free "Retail Relief" promo designed to help retailers survive and thrive amid the coronavirus crisis.

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