Conversational AI: Your Edge in the Age of Social Commerce
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Slide into the era of social commerce with ease, thanks to conversational AI-powered messaging on Instagram, Facebook, and more.
Find the features that perfectly fit your next-gen CX strategy today.
Meet customers at your digital front door
Make messaging your CX focal point with any number of Heyday’s 30+ integrations, like Facebook Messenger and Instagram. Connect to your customers on the platforms they use every day. Conversations are the new conversions. Get more going today.
Customer Service Automation
FAQs that are answered immediately
Give your customers instant answers to their questions for instant gratification (and satisfaction). When FAQs are weighing your teammates down, Heyday shoulders the load by automating responses. Instead of locating stores and past orders, each of your teammates interact with new customers, start higher-value conversations, and close more sales.
88% FAQ automation rate
Turn DMs into sales opportunities
Shine the spotlight on social. Turn DMs into golden sales opportunities by adding conversational AI to your platform profiles and syncing in your product catalog. Your teammates can’t be available 24/7, but your virtual assistant is itching to lend your customers a helping hand and give them the personalized shopper experience they deserve, all in line with your brand.
Average response time: 8m 56s
From chat to checkout
Keep all your conversations in one inbox, whether they’re on Facebook, Instagram, Webchat, WhatsApp, or Email. Streamline operations and make CSAT scores soar by optimizing and monetizing your customer service with an easy-to-use platform and actionable analytics. Stay on point, en route to hitting all your targets by empowering your teammates with a little messaging mastery.
1000% e-commerce sales increase during the pandemic