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Témoignages de clients

Portraits d’entreprise et histoires à succès de nos clients.

Comment l’automatisation des questions fréquentes a permis au détaillant Incept d’atteindre des taux de satisfaction client records

Lorsque le détaillant français Incept lançait son nouveau site internet au début de l'année 2020, l'entreprise était loin de se douter que son secteur d'activités était sur le point de devenir essentiel.

How Furniture Retailer Mobilia Resolved 83% of Customer Service Cases over the Holidays with Heyday AI

When COVID-19 had consumers confined to their homes and embracing (albeit forcefully) WFH, furniture sales soared to $1.2 billion, up from roughly $970 million in 2019 — representing a 24% increase in net sales year over year.

Automatisation du service à la clientèle : la montée spectaculaire de Popeye’s Suppléments

Découvrez comment Heyday a permis à ce détaillant de propulser ses opérations de service à la clientèle et d'augmenter ses ventes.

Unicorns, rainbows, and hand cleanser: lessons from Merci Handy’s unpredictable surge in ecommerce activity

How does a growing brand manage a 1000% surge in ecommerce activity in a single day? The combined power of Shopify, Heyday, and an all-star team built to make magic happen.

A recipe for success: Fody Foods and the journey toward automated customer support

How has Heyday's automation helped this small but mighty marketing team focus on what matters? We spoke to Francine Sternthal, VP of Marketing at Fody Foods, to find out.

Rewriting the Playbook for Customer Support: Lessons from Decathlon Singapore

Head of Customer Engagement at Decathlon Singapore, Camille Ract, shares how she and her team ensure a seamless ecommerce experience for customers.

MAKE UP FOR EVER: How to establish a strong digital foundation for the future

When COVID-19 hit and in-store sales came to a screeching halt, Raphael and his team didn’t have to go back to the drawing board. The only question they had to ask was: “how and what can we multiply to build and maintain the strongest sense of community right now?”