eBook
A beginner’s guide to conversational AI

Bring your in-store experience online

Supercharge eCommerce sales and serve more customers virtually with the #1 conversational AI platform for retail

Discover Heyday
Conversational AI platform for retail
The world’s leading brands engage their customers with Heyday
  • Dynamite company logo
80%+
Customer support automation
90%+
CSAT score
3x
Higher conversion rates
80%+
Customer support automation
90%+
CSAT score
3x
Higher conversion rates
Sales Automation AI chatbot
Sales Automation AI chatbot

Sales Automation

Connect shoppers with products faster

AI-powered chatbots are the new search bar. Instantly recommend products that match what shoppers search for and put your eCommerce sales on autopilot.

29%
of sales outside business hours

29% of sales outside business hours

Customer support automation

Give shoppers real-time assistance

Your customers expect instant support. Our AI chatbot resolves most incoming support requests, dramatically improves your first response times and reduces your support teams' backlog.

Customer service automation FAQ order tracking
Customer service automation FAQ order tracking

automated 83% of incoming support requests

automated
83%
of incoming support requests 
Chatbot conversation routing
chatbot conversation routing

Conversation routing

Connect shoppers with the right experts

When an automated response just won't cut it, our AI chat qualifies and routes conversations to your human teams for one-on-one service via live chat or video.

Virtual shopping

Sell virtually via live chat and video

Connect shoppers with store associates and add the human touch to your virtual customer experience. Store associates can recommend products, schedule store visits, give one-to-one service via live chat and video calls, and close more sales.

ai virtual shopping
Customer service automation FAQ order tracking
20%
increase in online sales

29% of sales outside business hours

Sales Automation AI chatbot
omnichannel platform

Multi-channel messaging

Unify conversations across all channels

See all conversations that are assigned, in progress, or resolved on one screen - like a mission control for sales and support teams.
Chat by webchat, WhatsApp, Facebook Messenger, Google Business Messages, and email.

shrunk customer support backlog by
35%

shrunk customer support backlog by 35%

What retail leaders say about Heyday

“By far, the best software we found available...”

Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Riccardo Boccia
Riccardo Boccia, Customer Service Leader @ Decathlon

Level-up your
e-commerce experience with Heyday

Brands of all sizes use Heyday to blur the lines between their in-store and online customer experience. Take your omnichannel experience to the next level today.

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