Heyday Launches a Free Chat Solution to Help SMB Retailers Amid Crisis

Heyday—a leading AI-powered chat solution for retail and e-commerce—is rolling out a free program to help small and mid-sized brick-and-mortar retailers worldwide weather the storm.
By
Étienne Merineau
March 17, 2020

Montreal, Canada - March 17, 2020 

Heyday—a leading AI-powered chat solution specialized in retail and e-commerce—is taking action amid the crisis. The Canadian AI company is rolling out a free program to help small and mid-sized brick-and-mortar retailers worldwide weather the storm.

As consumers desert streets and malls to make e-commerce sites their primary shopping destination, there’s immense operational and financial stress put on local retailers. 

With what the company dubbed their “Retail Relief” program, Heyday will now offer small and mid-sized retailers their entry-level chat solution free of charge for the next three months. The offer includes a free chat widget and messaging app to connect their sales force with online shoppers and enable them to sell remotely — in a bid to boost e-commerce sales and reduce the impact of the crisis on their bottom line.

Combating the impact of social distancing on commerce 

Heyday’s solution was designed to help brick-and-mortar retailers replicate their in-store experience online. This (virtual) human touch is that much more valuable in our current climate of social distancing and global health emergency restrictions.


“We’re all in this together. The entire economy from top to bottom is being disrupted by the coronavirus crisis. At Heyday, we felt like we had to do our part by offering our technology for free to help retailers repurpose their workforce, save jobs and unlock new sources of revenue online,” says Steve Desjarlais, Heyday’s co-founder & Chief Executive Officer. 

Helping SMBs survive and thrive amid the crisis

Heyday’s retail client roster includes Fortune 500 brands like LVMH, Decathlon, and Danone as well as small and mid-sized retailers like DAVIDsTEA, Mobilia, TA Appliance, The Last Hunt, and many more.

In this time of crisis, the company wants to democratize a subset of its advanced chat solution by offering it free of charge to small and mid-sized brick-and-mortar retailers who are the most at risk of financial disruption. 

“In this time of uncertainty and volatility, we want to do what we can to support the backbone of our economy: The mom-and-pop shops and local retail store chains who will be hit the hardest by a potential global slowdown,” adds Etienne Mérineau, Heyday’s co-founder and Chief Marketing Officer.

The company’s “Retail Relief” program is available now to all small and mid-sized retailers worldwide.

Certain conditions may apply. To learn more about the initiative, go to heyday.ai/en/retail-relief 

About Heyday

Heyday is a world-leading customer messaging platform for retailers. Our AI-powered hybrid chat solution combines the scalability and efficiency of AI with the expertise and human touch of sales and support teams to deliver a more personalized and delightful online shopping experience. Heyday seamlessly integrates with e-commerce platforms like Shopify, Salesforce, Magento, and Prestashop and messaging apps like Facebook Messenger and Google Business Messaging to help retailers manage all their customer conversations under one roof. High-profile clients include European sportswear giant Decathlon, LVMH-owned beauty icon MAKE UP FOR EVER, Canadian tea store pioneer DAVIDsTEA, French dairy food conglomerate Danone and Canadian telco titan Bell. 

For more information, visit www.heyday.ai