In this feature, Ellen Dunne, conversational commerce expert and Senior Product Lead at Shopify, shares her insights on the complex, ever-changing chatbot space this year, and into 2021.
Insights, stories and advice from the Heyday chatterboxes.
Why Helping is the New Selling With Heyday Co-Founder and CMO Étienne Mérineau and Shopify’s Steve Hutt
In the latest episode of the eCommerce Fastlane Podcast, Shopify Merchant Success Manager, Steve Hutt, spoke with our co-founder and CMO, Étienne Mérineau, about the digital customer experience and why automation is here to help merchants— not replace them.
BFCM will be different this year. But what will it look like in 2021? Heyday’s CEO and co-founder, Steve Desjarlais, weighs in.
Customers demand a personalized customer experience. For retailers and ecommerce merchants that support more than one language, multilingual chatbots can help them serve customers in their preferred language at scale.
AI has the power to help humanize ecommerce, especially in times when distancing is the norm. Here’s how great technology can lead to memorable brand-customer interactions.