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Three Dots

Insights, stories and advice from the Heyday chatterboxes.

Top 6 questions customers are asking ecommerce chatbots

How AI and FAQ automation frees up time for agents and helps merchants monetize customer inquiries.

7 ways chatbots are improving the customer journey

In the age of ecommerce, shopping is available to consumers at every moment of every day.

Why better design leads to better AI

Approaching a chatbot like an app is a mistake because the two aren’t created equal. UX designers must develop a unique set of design principles for the new conversational paradigm.

15 Reasons Why Chatbots Are the New Holy Grail for Brands

Marketers are grasping the opportunity to build a one-on-one customer communication channel. Big things are about to happen.
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