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Three Dots

Insights, stories and advice from the Heyday chatterboxes.

Why the Coronavirus Crisis will Alter Shopping Habits for Good

As the coronavirus pandemic forces people to stay home, digital consumption will accelerate, possibly altering intrinsic customer behaviour and the face of retail as we know it.

7 Trends CIOs need to follow to be successful in 2020

As the role of CIOs becomes increasingly important, Chiranjoy Das (former CIO 100 award recipient and former advisor to Gartner) shares the trends to look out for in the new year.

How to Take Your Customer Experience to the Next Level

Chatbots, artificial intelligence (AI) and live chat solutions are helping retailers take their customer experience to the next level.

Five Trends That Are Shaping the Future of Marketing

As digital disruption continues to alter the media landscape and rewrite the rules of the game, marketers need to keep a close eye on the systemic trends at play.
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