As the coronavirus pandemic forces people to stay home, digital consumption will accelerate, possibly altering intrinsic customer behaviour and the face of retail as we know it.
Insights, stories and advice from the Heyday chatterboxes.
As the role of CIOs becomes increasingly important, Chiranjoy Das (former CIO 100 award recipient and former advisor to Gartner) shares the trends to look out for in the new year.
Chatbots, artificial intelligence (AI) and live chat solutions are helping retailers take their customer experience to the next level.
As digital disruption continues to alter the media landscape and rewrite the rules of the game, marketers need to keep a close eye on the systemic trends at play.