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Three Dots

Insights, stories and advice from the Heyday chatterboxes.

Fitness Retailer Used Conversational AI

How a Global Sport and Fitness Retailer Used Conversational AI to Grow Sales and Lower Costs

At Heyday, we love nothing more than seeing our customers thrive. That’s why we’re proud to talk about the success of global sport and fitness retailer Decathlon UK, which leveraged the conversational AI power of Heyday to help handle unprecedented (but welcome!) growth in e-commerce sales during the Covid-19 disruption.

Product

What’s in a Name? How Heyday’s UX Team Re-Imagined Product Naming

You’ve heard us say it once, and you’ll hear us say it again: conversations are at the heart of commerce. And building strong customer experiences (or “CX”) is the single-most important factor to any brand’s success: B2B, B2C, B2B2C.

Heyday Joins Hootsuite to Build the Future of Social Commerce

Heyday is joining Hootsuite, the global leader in social media management.
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Trends

From URL to IRL: Can Appointment Shopping Save Physical Retail?

Have you shopped in-store since the COVID-19 protocols began rolling out?

What is Virtual Shopping for Retail Stores?

Virtual shopping is a set of tools (like live chat, video consultations and clienteling) that help retailers bring in-person, one on one service to their online store.
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Team

Lacoste Partners with Heyday AI to Usher in a New Era of Digital Clienteling and Personalized Customer Experiences

Customer messaging leader, Heyday AI, announced today a global partnership with iconic fashion and apparel brand, Lacoste, to deliver more personalized customer experiences to online shoppers around the world.

Heyday AI Secures $6.5M CAD Seed Extension to Help Retailers Bring In-Store Experiences Online

Global customer messaging leader, Heyday, announced today a $6.5M CAD ($5.1M USD) Seed round extension to accelerate growth in 2021.
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Expert Talk

Virtual Clienteling: How Luxury Retailers are Fostering Life-Long Customers With Personalized Service

AI and chatbots are helping ecommerce brands offer white-glove service at scale online.

The Problem With Live Chat That Vendors Don’t Talk About

Chatting with shoppers one-to-one via live chat has an undeniable allure, but there’s a problem that nobody is talking about: on its own, live chat it isn’t scalable.
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