At Heyday, we love nothing more than seeing our customers thrive. That’s why we’re proud to talk about the success of global sport and fitness retailer Decathlon UK, which leveraged the conversational AI power of Heyday to help handle unprecedented (but welcome!) growth in e-commerce sales during the Covid-19 disruption.
Insights, stories and advice from the Heyday chatterboxes.
You’ve heard us say it once, and you’ll hear us say it again: conversations are at the heart of commerce. And building strong customer experiences (or “CX”) is the single-most important factor to any brand’s success: B2B, B2C, B2B2C.
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Have you shopped in-store since the COVID-19 protocols began rolling out?
Virtual shopping is a set of tools (like live chat, video consultations and clienteling) that help retailers bring in-person, one on one service to their online store.
Lacoste Partners with Heyday AI to Usher in a New Era of Digital Clienteling and Personalized Customer Experiences
Customer messaging leader, Heyday AI, announced today a global partnership with iconic fashion and apparel brand, Lacoste, to deliver more personalized customer experiences to online shoppers around the world.
Global customer messaging leader, Heyday, announced today a $6.5M CAD ($5.1M USD) Seed round extension to accelerate growth in 2021.
Virtual Clienteling: How Luxury Retailers are Fostering Life-Long Customers With Personalized Service
AI and chatbots are helping ecommerce brands offer white-glove service at scale online.
Chatting with shoppers one-to-one via live chat has an undeniable allure, but there’s a problem that nobody is talking about: on its own, live chat it isn’t scalable.