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Live Chat vs. Conversational AI: What’s the Difference?

Today, chat is the medium of choice for online consumers; in fact, 64% of people say they’d rather message a business than call. So if your Shopify store hasn’t integrated a Shopify chatbot app yet: what exactly are you waiting for?

Product

Live Chat vs. Conversational AI: What’s the Difference?

Today, chat is the medium of choice for online consumers; in fact, 64% of people say they’d rather message a business than call. So if your Shopify store hasn’t integrated a Shopify chatbot app yet: what exactly are you waiting for?
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The Social Commerce Shopportunity of Conversational AI: An Expert Weighs In

Joan Walters is a conversational AI expert. She gives insights into how the technology fits in with social commerce and how the combination represents a massive opportunity for e-commerce decision-makers moving forward.
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Trends

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From URL to IRL: Can Appointment Shopping Save Physical Retail?

Have you shopped in-store since the COVID-19 protocols began rolling out?

What is Virtual Shopping for Retail Stores?

Virtual shopping is a set of tools (like live chat, video consultations and clienteling) that help retailers bring in-person, one on one service to their online store.
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Team

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Lacoste Partners with Heyday AI to Usher in a New Era of Digital Clienteling and Personalized Customer Experiences

Customer messaging leader, Heyday AI, announced today a global partnership with iconic fashion and apparel brand, Lacoste, to deliver more personalized customer experiences to online shoppers around the world.

Heyday AI Secures $6.5M CAD Seed Extension to Help Retailers Bring In-Store Experiences Online

Global customer messaging leader, Heyday, announced today a $6.5M CAD ($5.1M USD) Seed round extension to accelerate growth in 2021.
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Expert Talk

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Conversational Cafe: How This Top Shopify Plus Agency is Winning the Ecommerce Race

Find out how leading Shopify Plus agency We Make Websites conquered e-commerce during the pandemic in this interview with Heyday by Hootsuite.
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The Social Commerce Shopportunity of Conversational AI: An Expert Weighs In

Joan Walters is a conversational AI expert. She gives insights into how the technology fits in with social commerce and how the combination represents a massive opportunity for e-commerce decision-makers moving forward.
More posts