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Three Dots

Insights, stories and advice from the Heyday chatterboxes.

Conversational AI: Everything You Need to Know in 2022

All signs point to 2022 being a great year for conversational AI. Find out about key features, where the market is right now, and trends leading the way into 2022 in this Heyday by Hootsuite blog.

Product

Conversational AI: Everything You Need to Know in 2022

All signs point to 2022 being a great year for conversational AI. Find out about key features, where the market is right now, and trends leading the way into 2022 in this Heyday by Hootsuite blog.

Conversational AI Best Practices: More Sales & Better CX on the Horizon

Learn all you need to know about conversational AI in this blog from Heyday by Hootsuite: what it is, best practices for retailers, and how conversational AI helps lower costs and drive sales.
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Trends

From URL to IRL: Can Appointment Shopping Save Physical Retail?

Have you shopped in-store since the COVID-19 protocols began rolling out?

What is Virtual Shopping for Retail Stores?

Virtual shopping is a set of tools (like live chat, video consultations and clienteling) that help retailers bring in-person, one on one service to their online store.
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Team

Lacoste Partners with Heyday AI to Usher in a New Era of Digital Clienteling and Personalized Customer Experiences

Customer messaging leader, Heyday AI, announced today a global partnership with iconic fashion and apparel brand, Lacoste, to deliver more personalized customer experiences to online shoppers around the world.

Heyday AI Secures $6.5M CAD Seed Extension to Help Retailers Bring In-Store Experiences Online

Global customer messaging leader, Heyday, announced today a $6.5M CAD ($5.1M USD) Seed round extension to accelerate growth in 2021.
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Expert Talk

Virtual Clienteling: How Luxury Retailers are Fostering Life-Long Customers With Personalized Service

AI and chatbots are helping ecommerce brands offer white-glove service at scale online.

The Problem With Live Chat That Vendors Don’t Talk About

Chatting with shoppers one-to-one via live chat has an undeniable allure, but there’s a problem that nobody is talking about: on its own, live chat it isn’t scalable.
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