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Customer Stories

Profiles and case studies highlighting the wins of our clients.

How Furniture Retailer Mobilia Resolved 83% of Customer Service Cases over the Holidays with Heyday AI

When COVID-19 had consumers confined to their homes and embracing (albeit forcefully) WFH, furniture sales soared to $1.2 billion, up from roughly $970 million in 2019 — representing a 24% increase in net sales year over year.

How Supermarket Chain Avril Supercharged Their 3-Person Support Team with Heyday

How does a growing brand manage a 1000% surge in ecommerce activity in a single day? The combined power of Shopify, Heyday, and an all-star team built to make magic happen.

Popeye’s Supplements makes gains in online sales with customer service automation

Popeye's owner and operator, Philipe-Antoine Defoy, reflects on the power of AI in a complex, ever-changing retail landscape.

Unicorns, rainbows, and hand cleanser: lessons from Merci Handy’s unpredictable surge in ecommerce activity

How does a growing brand manage a 1000% surge in ecommerce activity in a single day? The combined power of Shopify, Heyday, and an all-star team built to make magic happen.

A recipe for success: Fody Foods and the journey toward automated customer support

How has Heyday's automation helped this small but mighty marketing team focus on what matters? We spoke to Francine Sternthal, VP of Marketing at Fody Foods, to find out.
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