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Customer Stories

Profiles and case studies highlighting the wins of our clients.

A recipe for success: Fody Foods and the journey toward automated customer support

How has Heyday's automation helped this small but mighty marketing team focus on what matters? We spoke to Francine Sternthal, VP of Marketing at Fody Foods, to find out.

Rewriting the Playbook for Customer Support: Lessons from Decathlon Singapore

Head of Customer Engagement at Decathlon Singapore, Camille Ract, shares how she and her team ensure a seamless ecommerce experience for customers.

MAKE UP FOR EVER: How to establish a strong digital foundation for the future

When COVID-19 hit and in-store sales came to a screeching halt, Raphael and his team didn’t have to go back to the drawing board. The only question they had to ask was: “how and what can we multiply to build and maintain the strongest sense of community right now?”
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