The Kusmi Tea customer service team relies on its Heyday by Hootsuite conversational AI to automate responses to FAQs, act as the first line of defense for customer care staff, and help maintain high customer satisfaction scores.

After operating strictly as a brick-and-mortar retail operation with multiple outlets for nearly 20 years, Gagné en Santé stepped into the digital realm in 2002 with its first e-commerce store. With a reputation for providing stellar service for their customers in Québec and the rest of Canada, the company grew their customer base by creating a digital footprint early on, when few retailers were doing the same.