How one Canadian retailer supported customers, boosted sales and created efficiencies through social messaging
Profiles and case studies highlighting the wins of our clients.
The Kusmi Tea customer service team relies on its Heyday by Hootsuite conversational AI to automate responses to FAQs, act as the first line of defense for customer care staff, and help maintain high customer satisfaction scores.
After operating strictly as a brick-and-mortar retail operation with multiple outlets for nearly 20 years, Gagné en Santé stepped into the digital realm in 2002 with its first e-commerce store. With a reputation for providing stellar service for their customers in Québec and the rest of Canada, the company grew their customer base by creating a digital footprint early on, when few retailers were doing the same.
At Heyday, we love nothing more than seeing our customers thrive. That’s why we’re proud to talk about the success of global sport and fitness retailer Decathlon UK, which leveraged the conversational AI power of Heyday to help handle unprecedented (but welcome!) growth in e-commerce sales during the Covid-19 disruption.
How French Sports Equipment Retailer Incept Achieved Record-Breaking CSAT Scores with FAQ Automation
When Incept started building its direct-to-consumer offering in early 2020, there was no way of predicting how essential that business stream would be just a few short months later.