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Customer Stories

Profiles and case studies highlighting the wins of our clients.

How French Sports Equipment Retailer Incept Achieved Record-Breaking CSAT Scores with FAQ Automation

When Incept started building its direct-to-consumer offering in early 2020, there was no way of predicting how essential that business stream would be just a few short months later.

How Furniture Retailer Mobilia Resolved 83% of Customer Service Cases over the Holidays with Heyday AI

When COVID-19 had consumers confined to their homes and embracing (albeit forcefully) WFH, furniture sales soared to $1.2 billion, up from roughly $970 million in 2019 — representing a 24% increase in net sales year over year.

How Supermarket Chain Avril Supercharged Their 3-Person Support Team with Heyday

How does a growing brand manage a 1000% surge in ecommerce activity in a single day? The combined power of Shopify, Heyday, and an all-star team built to make magic happen.

Popeye’s Supplements makes gains in online sales with customer service automation

Popeye's owner and operator, Philipe-Antoine Defoy, reflects on the power of AI in a complex, ever-changing retail landscape.

Unicorns, rainbows, and hand cleanser: lessons from Merci Handy’s unpredictable surge in ecommerce activity

How does a growing brand manage a 1000% surge in ecommerce activity in a single day? The combined power of Shopify, Heyday, and an all-star team built to make magic happen.
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