Tag: Trends

From URL to IRL: Can Appointment Shopping Save Physical Retail?

Have you shopped in-store since the COVID-19 protocols began rolling out?

What is Virtual Shopping for Retail Stores?

Virtual shopping is a set of tools (like live chat, video consultations and clienteling) that help retailers bring in-person, one on one service to their online store.

The Year of Seamless Shopping: 10 Retail Trends for 2021

Success is there for the taking for retailers who put their customers first by acting like tech companies (i.e. Netflix and Amazon). Here are 10 top retail trends we’ll see in 2021.

Conversational Commerce: The Driving Force for Retail Brands in the Contactless Economy

In this contactless economy, conversational commerce is at the forefront of industry leaders’ minds, driving brand equity and business. Learn how retailers and ecommerce businesses are using conversational commerce in the new normal.

10 Strategies to Succeed in the Post-Lockdown Retail World

New strategies for retailers to persuade shoppers that it is safe to visit brick-and-mortar stores post-lockdown.

Why the Coronavirus Crisis will Alter Shopping Habits for Good

As the coronavirus pandemic forces people to stay home, digital consumption will accelerate, possibly altering intrinsic customer behaviour and the face of retail as we know it.

7 Trends CIOs need to follow to be successful in 2020

As the role of CIOs becomes increasingly important, Chiranjoy Das (former CIO 100 award recipient and former advisor to Gartner) shares the trends to look out for in the new year.

How to Take Your Customer Experience to the Next Level

Chatbots, artificial intelligence (AI) and live chat solutions are helping retailers take their customer experience to the next level.

Five Trends That Are Shaping the Future of Marketing

As digital disruption continues to alter the media landscape and rewrite the rules of the game, marketers need to keep a close eye on the systemic trends at play.